1. Computing

Chase Mobile App Gets High Marks

Reader Reviews: Mobile Banking Apps

User Rating 5 Star Rating

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Mobile Banking Apps

What mobile banking app are you reviewing?: 

Chase Bank App for iPhone, iPod

App or bank web address, please.: 

http://itunes.apple.com/us/app/chase-mobile-sm/id298867247?mt=8

How long have/did you use this service? 

6 months to 1 year

What is your favorite feature? 

I like the convenience of having my Chase checking and savings accounts at my fingertips. Rather than having to point my browser to the Chase site, I can open the app and get balance info and more.

What needs improvement? 

Despite being told my account supports Chase Quick Deposit, in which I can use my device's camera to snap a photo of checks and deposit digitally, the feature always gives me an error message. So sad!

My Review 

For the Chase user, the iPhone/iPod app is nearly identical to the Chase website with the exception that it is optimized for getting information, making payments and depositing funds electronically into your account.

Getting information about your checking and savings balances (or any other related accounts) is easy. By tapping on each account, you can immediately view incoming charges and a history of your expenditures and deposits. The app is very user-friendly and makes searching for specific transactions easy.

The Chase Quick Pay feature works just as it does on your PC or Mac, in that you can send money to any person with an email address right from the app. Similar to PayPal, QuickPay is a great way to pay others for services or goods, send gifts and more. I have used it a few times, and have never had any issues.

Despite Quick Deposit never working for me, I am still envious of the feature and look forward to the day I get to use it. Sigh. I have called a number of times to see if I can get the issue resolved, yet it remains unable to be accessed despite my device and accounts meeting all the technical requirements.

Still, even without Quick Deposit, it is one of my favorite banking apps and I will never be without it. I also use the device on my Android phone, and it works very similarly. Both are highly recommended.

Would you recommend this to a friend? 

Yes

Shelley Elmblad, About.com Financial Software, says:

I agree completely - I love the Chase Mobile App. I do the Quick Deposit on my Android, but was getting an error message for about 2 weeks straight. I went to a branch office to make a deposit and mentioned the issue, they suggested talking to a banker or calling customer service, but I was in a hurry. A couple of days later, the app worked. Go figure.

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