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Get Answers Box

by Shelley Elmblad
for About.com

The Get Answers box in TurboTax is the first place you should check for information about preparing your income taxes and using TurboTax software.
Click on any of the options on Get Answers to open the TurboTax Help and Info Center with information and clickable links to assist you. Once the TurboTax Help and Info Center window is open, you can continue to navigate through TurboTax information on income tax preparation, using TurboTax, and how to contact TurboTax service and support.

Click on the following Get Answers topics to see these subtopics:

Find Tax Help

  • More About This Screen: Gives you more information about the screen you are currently viewing and related topics for information the screen is requesting.

  • IRS Publications: Provides links to all IRS Publications.

  • TurboTax Income Tax Handbook: This handbook covers all kinds of tax topics, from Alternative Minimum Tax (AMT) to tax tips for investors and senior citizens.

  • Tax Topic Videos: Informative videos cover e-filing, depreciation, retirement, mutual funds, child care deductions, social security benefits and more.

Using TurboTax

  • TurboTax Tips: Links to tips and tutorials to help you to get the most out of TurboTax. Topics include TurboTax updates, state returns, filing an extension and more.

  • Troubleshooting: Covers a variety of answers in case you have any problems with updating TurboTax, downloading your state product, connecting to the Internet and more.

Service and Support

Click Service and Support and the Support site for TurboTax will open in your browser. From there you can click on help topics, browse and ask questions in the TurboTax Support Community online forum, check order status or find ways to contact TurboTax customer service.

Live Tax Advice

Clicking on Live Tax Advice opens a browser to help you to decide if you need tax advice or technical support, then provides links to the appropriate party.

Send Us Feedback

Send Us Feedback is not for technical support or tax questions, but rather to send the TurboTax team your comments to help to improve TurboTax software. Service and Support or Live Tax Advice for help with taxes or TurboTax.

TurboTax Versions, Prices and Features

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