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Quicken Won't Install from CD

Tips for Getting Quicken Personal Finance Software CD to Work


Quicken 2013 Deluxe box shot.

Quicken 2013 Deluxe

Quicken should begin installing automatically when the software CD is placed in the drive and the door is closed (be sure you give it a few seconds to start the installation wizard). If the installation doesn't start on its own, try these tips:

Give the CD a Seat
Your Quicken software CD may not be seated properly. Try taking the CD out of the drive, carefully put it back in while ensuring that it is evenly seated and close the drive again.

Give Quicken the Solo
Restart your computer and ensure all other programs are closed and try the install again.

Uninstall the Old Version
Back up your data and back up attachments if you use them, then uninstall your current Quicken version. Attempt to install the new software again.

Install XP Service Packs
If you're still running Windows XP, SP 2 and SP 3 (service packs) must be installed before installing Quicken.

Error 1911 or 1935 Instructions
Getting an Error 1911 or 1935? Follow the directions on this page, and download a Bootstrap Install file from Quicken found at the bottom of that page.

Verify Administrator Account
You need to be logged into an administrator to install Quicken. To determine if you're logged into a Windows Administrator account:

  1. Depending on your Windows version, click Start or the Windows icon on the bottom left.
  2. Click on Control Panel, or Settings, then Control Panel.
  3. Double-click on User Accounts, which will show whether you're logged into an Admin account. If you're not currently using and Admin account, you need to log out of Windows and then log in as an administrator, then attempt to install Quicken.
Run from Windows Explorer
You need to be logged in as an administrator to attempt this.
  1. Put the Quicken CD in and click on Computer or My Computer.
  2. You'll see the CD - double click on it.
  3. You will see a number of files. Look for install.exe and double click to start the installation.
Quicken Still Won't Install
If all else fails, request a refund from Quicken and try the free trials of other Windows-based personal finance software.

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