Question: My Quicken transactions will not download. How do I get get some help?
Quicken transactions not downloading? There are a few options to getting help for trouble with downloading transactions into Quicken.
Answer: When you are having trouble downloading transactions, first check your settings against the documentation from your FI on how to set up Quicken. You should be able to find the documentation for downloading transactions to Quicken on the FI support web page. If you cannot find it, call your FI for help.
If your Quicken settings look correct compared to recommendations from your FI, try the following:
- Call or email your FI to ask if anything has changed with the Quicken set up or if they are having problems with their file servers.
- Try waiting a couple of hours then attempt to download transactions again. Problems with downloading transactions in Quicken often occur because the FI is doing maintenance on servers and simply waiting a bit resolves the issue.
- See the Quicken Customer Service website, which has solutions for frequent issues listed under various categories.
- If you don't find your answer on the Quicken Customer Service site, call Quicken Customer service at 800-811-8766.
