- Free software support via phone and chat (TurboTax has email support as well).
- Tax topic videos.
- Searchable support web sites.
TurboTax Support
Very easy to navigate, with six support topics and well-organized subtopics on using TurboTax and income tax preparation. There is also a search box at the top of the page and I found a decent list of possible answers for every search I tried. TurboTax customers can also ask a question in TurboTax Live Community.
TaxCut Support
Easy to navigate and well-organized with five main support topics with answers to a variety of questions under each topic. Click on More Information to get to expanded support topics. TaxCut Support pages could be refined so fewer clicks are required to find an answer. There is a search box at the top of the TaxCut support page, but none of my searches returned results. If you do not find help using the TaxCut support links or search, call or use online chat to get free help.
Income Tax Questions
TurboTax Live Tax Advice offers tax help by phone from trained tax professionals within an hour of submitting a question online, but only for federal tax questions. Live Tax Advice costs $29.95 for 20 minutes of unlimited questions, then $19.95 for each additional 20 minutes. Before using TurboTax Live Tax Advice, try the free TurboTax Live Community.TaxCut Ask a Tax Advisor provides H&R Block trained tax professionals to answer federal or state income tax questions by phone or email. The cost is $19.95 per question, one free session is included with TaxCut Premium or higher, and one question is free for anyone until January 31, 2009.
